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Eskandar

Privacy Policy

Eskandar Ltd (‘eskandar’) Privacy Policy

Eskandar Ltd (eskandar) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018.

We are committed to protecting and respecting your privacy. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

This Policy explains when and why we collect personal information about people who purchase eskandar products, sign up to our mailing list, or join eskandar club Loyalty Scheme.

It will explain how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By signing up to our mailing list or eskandar club Loyalty Scheme, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to contactus@eskandar.com, or by writing to eskandar Ltd. 132-134 Lots Road, London SW10 ORJ, UK. Alternatively, you can inform us in any store, or call our Head Office on +44 (020) 73767999.

 

Who are we?

We are Eskandar Ltd (eskandar) VAT Reg No: 629 1906 25. Registered in England and Wales. Co Reg No: 293 7706.

The registered address is New Bridge Street House, 30-34 New Bridge Street,London EC4V 6BJ

Our Head Office is 2nd Floor, Chelsea Reach, 79-89 Lots Road, London, SW10 ORN

 

How do we collect information from you?

We obtain information about you when you make a purchase, join eskandar club Loyalty Scheme using our data collection form,

or sign up to our mailing list in store or over the phone or by email.

 

What type of information is being collected from you?

The personal information we collect might include your name, birthday, address, email address, and telephone number, and any emails, faxes, text or WhatsApp messages from or to yourself.

Please note, when you purchase from us, we do not hold or store your credit/debit card information, it is collected at the point of sale by secure payment processor and is not stored on our system.

Our website (www.eskandar.com) is a non-transactional site and does not allow any customer information to be entered onto it. The only data collection is via Google Analytics and are the only non-essential Cookies that are present on our website.  Further information is available in our Cookies Policy

 

How is your information used?

Customer information / data is used with the consent of the customer, to send our seasonal catalogues, sale information and other ‘eskandar’ and ‘eskandar club’ marketing information.

We may use your information for the following reasons:

 

How you can access and update your information

The accuracy of your information is important to us. If you change your contact details, or any of the other information we hold is inaccurate or out of date, please email us at: contactus@eskandar.com, or write to us at: eskandar Ltd, 132-134 Lots Road, London SW10 ORJ. Alternatively, you can inform us in any store, or call our head office on +44 (020) 73767999.

You have the right to ask for a copy of the information eskandar Ltd. holds about you.

Storage Period

Customer data will be stored for a period of three years starting from date of collection or from the last order placed by the customer (for example, a purchase in store or over the phone,  however, the opening of an email shall not be considered as customer-initiated contact).  At the end of this period of three years, eskandar will remove the customer data from all postal and email mailing lists and will only hold data that we need for as long as we believe it is necessary to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

You may withdraw your information at any time by writing to us at eskandar Ltd, 132-134 Lots Road, London SW10 ORJ, or sending an email to contactus@eskandar.com, or clicking on the unsubscribe link in the footer of any email you receive from us

 

Who has access to your information?

Your information is only used by eskandar Ltd.

We will not sell, rent or share your information with third parties for marketing or other purposes.

 

Choosing your preferences

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, offers, promotions and events, then you can unsubscribe at any time. You can do so by writing to us at eskandar Ltd, 132-134 Lots Road, London SW10 ORJ or by sending an email to contactus@eskandar.com, or by clicking ‘unsubscribe’ button in a recent e-mail you have received from us. Alternatively, you can inform us in any store, or call our head office on +44 (020) 73767999.

We will not contact you for marketing purposes by email, post, phone or text messages unless you have given your prior consent.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely.

All customer data held on our systems are full password protected and your personal details, such as name, birthday and contact details are stored securely on our system, and are never shared with any third parties.

Any mailing lists used for marketing purposes are transmitted via a secure FTP link.

Once we receive your information, we make our best effort to ensure its security on our systems.

 

Profiling

We may analyse your purchasing information at eskandar to create a profile of your preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Review of this Policy

We keep this Policy under regular review.                                                                       Last updated in May 2018.